Privacy policy

Last updated: September 17, 2026

Overview

TendedPets operates this online store at https://www.tendedpets.com. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise use our services. Our store is hosted by Shopify.

Personal information we collect

Depending on how you interact with us, we may collect:

Contact and account information, such as your name, email address, phone number, shipping address, billing address, and account credentials.
Order and transaction information, such as products purchased, order history, returns, and customer service communications.
Payment-related information. Payment details are processed by Shopify and applicable payment providers; we do not receive complete payment-card numbers.
Device and usage information, such as IP address, browser type, device identifiers, pages viewed, and interactions with the store.
Information you provide in emails, forms, reviews, surveys, or other communications.

How we collect information

We collect information directly from you, automatically through cookies and similar technologies, and from service providers that help us operate the store, process payments, prevent fraud, fulfill orders, analyze performance, and provide customer support.

How we use personal information

We may use personal information to:

Process payments, fulfill and deliver orders, provide tracking, and manage returns and refunds.
Create and manage customer accounts and respond to questions.
Operate, secure, troubleshoot, and improve the website and services.
Detect and prevent fraud, abuse, security incidents, and unlawful activity.
Send service messages and, where permitted, marketing communications. You may unsubscribe from marketing emails using the link in the message.
Comply with legal obligations and enforce our agreements.

How we disclose personal information

We may disclose personal information to Shopify, payment processors, fulfillment partners, shipping carriers, customer support providers, analytics and technology vendors, professional advisers, and government authorities when necessary to operate the store, complete transactions, protect rights and security, or comply with law. We may also disclose information in connection with a merger, financing, reorganization, or sale of all or part of the business.

We do not disclose personal information to third parties for their own unrelated purposes in exchange for money. Certain analytics or advertising activities may be considered “sharing,” “selling,” or targeted advertising under some U.S. state privacy laws even when no money changes hands. Where applicable, you may exercise an opt-out right as described below.

Cookies and similar technologies

Shopify and our service providers use cookies and similar technologies to keep the store working, remember preferences, understand site use, improve performance, prevent fraud, and support permitted marketing. Browser settings can block some cookies, but parts of the store may not function correctly. Where required, we provide cookie choices or a data-sharing opt-out mechanism.

Data retention

We keep personal information only as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and tax records, resolving disputes, preventing fraud, and complying with legal obligations.

Your privacy rights

Depending on where you live, you may have rights to request access, correction, deletion, or portability of personal information; to limit or object to certain processing; to opt out of certain targeted advertising, sale, or sharing; and to appeal a decision regarding a privacy request. We will not unlawfully discriminate against you for exercising a privacy right.

To submit a request, email support@tendedpets.com. We may need to verify your identity before completing a request. An authorized agent may submit a request where permitted by law, subject to verification of authority.

Children’s privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. A parent or guardian who believes a child has provided information may contact us to request deletion.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

International processing

Shopify and other service providers may process information outside your state or country. When required, appropriate safeguards are used for cross-border transfers.

Changes to this policy

We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations. The revised policy will be posted here with an updated date.