Refund policy

Last updated: September 29, 2026

30-day return window

You may request a return within 30 days after your order is delivered. We accept return requests for defective and non-defective products.

Return condition

For non-defective returns, products must be new, unused, in their original condition, and include the original packaging and all included parts.

How to request a return

Email support@tendedpets.com before sending an item back. Include your order number and the reason for the return. For a damaged, defective, or incorrect item, include clear photos when available.

Returns are accepted by mail only. After a return request is approved, we will provide the correct return address and instructions. Returns sent without approval may not be accepted.

Damaged, defective, or incorrect items

If an item arrives damaged, is incorrect, or has a confirmed product-quality issue, TendedPets will cover reasonable return, refund, or replacement costs. Depending on the item and the evidence provided, we may issue a refund or send a replacement without requiring the item to be returned.

Change-of-mind returns

For returns that are not related to damage, an incorrect item, or a confirmed quality issue, the customer is responsible for arranging the return shipping label and paying the return shipping cost.

Restocking fees

We do not charge a restocking fee.

Exchanges

We do not offer direct exchanges. Request a return for the original item and place a separate order for the replacement item.

Refunds

After we receive and inspect an approved return, we will notify you of the result. If approved, TendedPets will initiate the refund to the original payment method within 5 business days. After the refund is initiated, your bank, card issuer, or payment provider may require up to 10 additional business days to post the funds to your account.

Cancellations

You may request cancellation before an order has been processed for shipment. Once an order has shipped, it must be handled through the return process above.